Refund and Returns Policy

At Meiers Ad Agency, your satisfaction is our top priority. We understand the importance of providing high-quality digital products that meet your needs, and we are committed to ensuring you have a positive experience with our services. Please review our Refund and Returns Policy below.

1. Digital Product Refunds

• Eligibility for Refund:
  Due to the nature of digital products, all sales are considered final. However, if you encounter any issues with your purchase, such as downloading errors or file corruption, we will work with you to resolve the problem or offer a refund if the issue cannot be fixed.
• Refund Request Process:
  To request a refund, please contact our customer support team within 14 days of your purchase. Include your order number, the product name, and a detailed description of the issue. We will assess your request and respond within 3 business days.
• Non-Refundable Circumstances:
  Refunds will not be issued for reasons such as change of mind, incorrect product selection, or failure to download the product within the specified period. We encourage you to review product descriptions and requirements carefully before making a purchase.

2. Returns and Exchanges

• Digital Product Exchanges:
  If you purchased the wrong digital product by mistake, we may, at our discretion, allow an exchange for another product of equal or lesser value within 7 days of purchase. The original product must not have been downloaded or accessed.
• Exchange Request Process:
  To request an exchange, contact our customer support team with your order number, the product you wish to exchange, and the product you would like to receive instead. We will process your request within 3 business days.

3. Exceptions and Special Cases

Promotional and Discounted Products:
Products purchased during promotions, discounts, or special offers are non-refundable unless they are defective or there is a technical issue preventing their use.

Technical Support:
If you experience technical difficulties with our products, we offer free support to help resolve the issue. Please contact us with a detailed description of the problem, and our team will assist you promptly.